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STEPS to SUCCESS with your Homecare Worker

Overview

STEPS is an Oregon Home Care Commission program that promotes successful working relationships between consumer-employers and homecare workers. Since 2007, more than 2300 consumer-employers have participated in STEPS to learn about their rights and how to assume their responsibilities as employers. They have gained insight, information and ideas to help them make the most of in-home services.

Who can participate

STEPS is for individuals receiving in-home services through these programs:

• Client-Employed Provider (Medicaid)
• Oregon Project Independence
• Spousal Pay
• State Plan Personal Care services (for seniors and persons with physical disabilities.)

Designated Representatives are trusted friends or family members who assist with employer responsibilities, and are welcome to participate with, or in place of consumer-employers.

What STEPS includes

• Understanding your Service Plan and Task List
• Creating job descriptions
• Locating employees
• Interviewing and completing reference checks
• Selecting the best Homecare Worker for the job
• Creating an Employment Agreement
• Training, supervising and communicating effectively with employees
• Ensuring that work is performed satisfactorily
• Maintaining employment records
• Scheduling and tracking authorized hours worked
• Approving paid leave and unexpected absences
• Recognizing, discussing and attempting to correct any employee performance deficiencies
• Discharging unsatisfactory workers
• Developing a backup plan for coverage of services
• Making your home a safe place for you to live and your employee to work

What you will receive

In addition to a presentation of valuable information to help you succeed, you will receive:

• A comprehensive handbook with useful checklists and forms
• Follow-up "Guide on the Side" services as needed
• A gift card from a local store (for first-time consumer-employers only; designated representatives do not receive gift cards)

How to get started

Your case manage can refer you to STEPS, or you can request services yourself: STEPS Locations

STEPS Fact sheet

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