STEPS Success Stories

The STEPS Success Stories booklet contains a compilation of success stories gathered from consumer-employers, case managers, and homecare workers. The stories show various ways that STEPS training has made a positive difference to a broad range of individuals.

What's in it for consumer-employers of homecare workers?

• STEPS provides training on effective communication, safety, management, rights and responsibilities of a consumer-employer, understanding task lists, Homecare Workers’ rights, and more.
  
  
• The training enables consumer-employers to develop and maintain effective skills for finding, selecting, and coordinating their in-home services so that they are able to live as independently as possible.
  
  
• The resulting empowerment and improved communications have a positive impact on other life skills.
  
  
• Consumer-employer stories: 
  • I've used Homecare Workers for years and didn't think I needed to attend this training, but I'm really glad I did. I now can set rules in my house, when before I felt I was at the mercy of others; just letting things happen I didn't approve of, in order not to go without the help I need.
    
    
  • This training is exactly what employers of Homecare Workers NEED. I think EVERYONE who gets approved for home care should attend. It would definitely reduce a lot of hassle for them down the line. The presentation was excellent and I give this program the highest of raves. ~ Al from Medford
    
    »» Read more in the STEPS Success Stories booklet.
    
    

What's in it for case managers?

Case Managers report that the STEPS training makes their jobs easier:

• STEPS reduces the time it takes for Case Managers to problem solve or be involved in recruiting, hiring and managing Homecare Workers.
  
  
• STEPS includes training on use of the Home Care Commission Registry and Referral system, enabling consumers to have the skills to find appropriate Homecare Worker candidates on their own.
  
  
• Consumer competency as an employer saves Case Manager's time. More time enables Case Managers to address other aspects of their workload.
  
  
• Case manager stories:
  • A Program Manager reported that their office had been working with an older lady, who said she was going to have to leave her own home since she didn’t think she could find and manage a Homecare Worker. She went to a STEPS training and received some additional one-to-one help. As a result, she decided she can employ a Homecare Worker, has canceled plans to go into foster care, and will remain in her own home.
    
    
  • One Case Manager attended a STEPS workshop and was so impressed that she asked her supervisor to coordinate a workshop for Case Managers so that they’d all understand the value and benefits of offering the training to every eligible consumer!
    
    »» Read more in the STEPS Success Stories booklet